Policies

Terms & Conditions

 1. INTRODUCTION

 

1.1 These terms and conditions shall govern the sale and purchase of products through our website.

 

1.2 You will be asked,  at the point of placing an order, to give your express agreement to these terms and conditions before you place an order on our website.

 

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

 

2. INTERPRETATION

 

2.1 In these terms and conditions any reference to “we” or ”us” or ”our”  is a reference to Rachieroo Treatments at 5 Boltro Road, Haywards Heath, RH16 1BP and any reference in these terms and conditions to "you" or "your" or “yours” or ”yourself” or ”yourselves” or "the buyer" means you, the customer or prospective customer.

 

3. PRODUCTS

3.1 The following types of products are or may be available on our website from time to time: gifts, general products, cosmetic, personal care, beauty products and beauty accessories.

 

3.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

 

4. PRICES

4.1 Our prices are quoted on our website.

 

4.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

 

4.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT, except where clearly stated otherwise.

 

4.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

 

4.5 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

 

5. PAYMENTS

5.1 You must, during the checkout process, pay the prices of the products you order.

 

5.2 Payments may be made by any of the permitted methods specified on our website from time to time.

 

5.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

Privacy Policy

This privacy policy details how Rachieroo Treatments collects and uses your personal data, in accordance with the General Data Protection Regulation (GDPR) .

What data we will collect from you

Home address, Phone number (mobile and/or landline), Email address, Date of birth, Health information, Delivery address, Order Details, Payment Details 

Salon Payments are processed by iZettle/PayPal)

Website payments are processed by WIX 

We will collect this data from you in the following ways

 

Website, Phone, Email, Contact form, In Person.

 

How we process your data

 

Your privacy and what we do with your data is important to us. We will never sell or give your data to any third party for marketing purposes without your consent from which you are free to opt out of at any time. We need to obtain and process your personal data to provide you with our services and treatments and to fulfil our business and legal obligations. We will only collect personal data from you that is required for us to provide our services to you. We will only hold your data for a maximum of two years following your last appointment. We require health information to assess your health suitability prior to undertaking any treatments on you for the purpose of insurance that covers both us and you.

 

Your data will be held electronically and/or on paper.

 

How we contact you and sharing your data with third parties

 

All of our third-party service providers are required to take appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

 

By booking a future appointment with us, we take this as your consent to contact you regarding your appointment whether it be to remind you of your appointment or to contact you regarding making an amendment to your appointment and for this purpose we will contact you via phone, text message or email.

 

If you provide us with an alternative contact method through either a telephone call, voicemail, email, contact form on our website or text message, then we may use these details to contact you for the sole purpose of responding to your enquiry.

 

If you like, follow or contact us through social media or like, share or comment on one of our posts then you are agreeing for your data you provided within your interaction to be transferred to the social media company.

 

When placing an order through our website, your order details including items purchased, name, billing address, delivery address, phone/mobile number, email address and card details will be shared with WIX and you delivery details including name, address, email and mobile number will be shared with our courier.

 

Your legal rights as the customer

 

You legally hold rights to the data we hold on you:

 

To be informed of how your personal data will be used before we collect it.

To access a copy of your personal data and information on how we use it.

To have your personal data corrected if it is inaccurate, incomplete or is out of date.

To request us to remove or delete your personal data when there is no longer a business purpose for us to hold it.

To restrict or block processing of your personal data.

To data portability, having your data moved, copied or transferred from our organisation to another organisation in an easily readable format.

To opt out of direct marketing from us. (we do not currently use your details for marketing)

 

Data relating to children’s treatments

 

We do not collect the personal data of any child under the age of 13 without parental or guardian consent and will request the contact details of the parent or guardian and use these to contact the parent or guardian regarding the appointment or in the event of an emergency.

 

Keeping your data protected

 

We have put in place appropriate security measures to prevent your personal information from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. 

 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

Accessing the information we hold on you

 

The data protection officer for Rachieroo Treatments is Rachel Creasey. To request further information on our privacy policy or to request a copy of the data we hold on you, you can email your request to rachel@rachierootreatments.co.uk or submit your request in writing to Rachieroo Treatments, 5 Boltro Road, Haywards Heath. This information will be provided to you within 14 days of receiving your request and you will be informed of any delays.

 

Complaints

 

If you wish to make a complaint about how your data is gathered, used, processed or transferred, then you have a legal right to submit a complaint directly with the Data Protection Commissioner and Rachieroo Treatments Data Protection Officer.

 

Details listed below:

 

For the purpose of this policy:

 

Where we have mentioned

‘Us’ or ‘We’ refers to Rachieroo Treatments, trading as Rachieroo Treatments

‘you’ refers to the Customer. ‘Salon’ or ‘Business’ refers to Rachieroo treatments

‘Website’ refers to rachierootreatments.co.uk

Returns Policy

Returns can be made within 28 days of purchase provided products are unopened and in a re-saleable condition.

Return postage is to be paid by the customer.

Returns can be made in person at Rachieroo Treatments (5 Boltro Road, Haywards Heath, RH16 1BP) at no charge.

No admin fee will be charged for returns.

Return payments will take up to 14 days to process.