Policies

Cancellation Policy

 Should you need to change or cancel and appointment we politely requests 24 hours notice is given. If sufficient notice is not given a 50% charge of your appointment will apply.

Privacy Policy

This privacy policy details how Rachieroo Treatments collects and uses your personal data, in accordance with the General Data Protection Regulation (GDPR) .

What data we will collect from you in salon or online.

Home address, Phone number (mobile and/or landline), Email address, Date of birth, Health information, Delivery address, Order Details, Payment Details 

Salon Payments are processed by iZettle/PayPal)

Website payments are processed by WIX 

We will collect this data from you in the following ways

 

Website, Phone, Email, Contact form, In Person.

 

How we process your data

 

Your privacy and what we do with your data is important to us. We will never sell or give your data to any third party for marketing purposes without your consent from which you are free to opt out of at any time. We need to obtain and process your personal data to provide you with our services and treatments and to fulfil our business and legal obligations. We will only collect personal data from you that is required for us to provide our services to you. We will only hold your data for a maximum of two years following your last appointment. We require health information to assess your health suitability prior to undertaking any treatments on you for the purpose of insurance that covers both us and you.

 

Your data will be held electronically and/or on paper.

 

How we contact you and sharing your data with third parties

 

All of our third-party service providers are required to take appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

 

By booking a future appointment with us, we take this as your consent to contact you regarding your appointment whether it be to remind you of your appointment or to contact you regarding making an amendment to your appointment and for this purpose we will contact you via phone, text message or email.

 

If you provide us with an alternative contact method through either a telephone call, voicemail, email, contact form on our website or text message, then we may use these details to contact you for the sole purpose of responding to your enquiry.

 

If you like, follow or contact us through social media or like, share or comment on one of our posts then you are agreeing for your data you provided within your interaction to be transferred to the social media company.

 

Your legal rights as the customer

 

You legally hold rights to the data we hold on you:

 

To be informed of how your personal data will be used before we collect it.

To access a copy of your personal data and information on how we use it.

To have your personal data corrected if it is inaccurate, incomplete or is out of date.

To request us to remove or delete your personal data when there is no longer a business purpose for us to hold it.

To restrict or block processing of your personal data.

To data portability, having your data moved, copied or transferred from our organisation to another organisation in an easily readable format.

To opt out of direct marketing from us. (we do not currently use your details for marketing)

 

Data relating to children’s treatments

 

We do not collect the personal data of any child under the age of 16 without parental or guardian consent and will request the contact details of the parent or guardian and use these to contact the parent or guardian regarding the appointment or in the event of an emergency.

 

Keeping your data protected

 

We have put in place appropriate security measures to prevent your personal information from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. 

 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

Accessing the information we hold on you

 

The data protection officer for Rachieroo Treatments is Rachel Creasey. To request further information on our privacy policy or to request a copy of the data we hold on you, you can email your request to rachel@rachierootreatments.co.uk or submit your request in writing to Rachieroo Treatments, 5 Boltro Road, Haywards Heath. This information will be provided to you within 14 days of receiving your request and you will be informed of any delays.

 

Complaints

 

If you wish to make a complaint about how your data is gathered, used, processed or transferred, then you have a legal right to submit a complaint directly with the Data Protection Commissioner and Rachieroo Treatments Data Protection Officer.

 

Details listed below:

Rachel Creasey 

Rachieroo Treatments 

5 Boltro Road

Haywards Heath 

RH16 1BP 

Rachel@rachierootreatments.co.uk

 

For the purpose of this policy:

 

Where we have mentioned

‘Us’ or ‘We’ refers to Rachieroo Treatments, trading as Rachieroo Treatments

‘you’ refers to the Customer. ‘Salon’ or ‘Business’ refers to Rachieroo treatments

‘Website’ refers to rachierootreatments.co.uk

Payments 

Website payments are made through WIX

In salon Payments are mae through Izettle (PayPal)